At TRAVIAANA LLP, we aim to provide a transparent and hassle-free experience when it comes to cancellations and refunds. As a travel service aggregator, we facilitate bookings for flights, hotels, cabs, visas, and other travel-related services through trusted third-party providers. Our refund and cancellation policies are aligned with those of our partners.

1. General Guidelines

• All cancellations and refund requests must be initiated through support@traviaana.com or via your user dashboard (if available).
• Refund eligibility and amount depend on the terms and conditions of the respective service provider (airline, hotel, visa agency, etc.).
• TRAVIAANA LLP will process the refund only after receiving confirmation and settlement from the service provider.

2. Flight Bookings

• Refundable Tickets: Eligible for refund after deduction of airline cancellation charges and TRAVIAANA service fee (₹300 per passenger per sector).
• Non-Refundable Tickets: Only statutory taxes may be refunded.
• No-Show: No refund is applicable if the passenger fails to check in on time.
• Rescheduling: Permitted as per airline policy. Fare difference and change fee apply.

3. Hotel Bookings

• Free Cancellation Hotels: Full refund if cancelled within the free cancellation window.
• Non-Refundable Hotels: No refund applicable.
• Partial Refunds: Subject to hotel policy and timing of cancellation.

4. Cab Bookings

• Cancellations up to 24 hours before pickup: Full refund (minus service fee).
• Cancellations within 24 hours: Partial or no refund depending on the cab provider’s policy.

5. Visa Services

• Visa processing fees are non-refundable once the application is submitted to the embassy or consulate.
• In case of rejection, no refund is provided by the visa partner.

6. Refund Timelines

• Refunds are typically processed within 7–14 business days after confirmation from the service provider.
• Refunds will be credited to the original payment method used at the time of booking.

7. Important Notes

• TRAVIAANA LLP is not responsible for delays in refunds caused by third-party providers.
• Promotional or discounted bookings may carry different cancellation terms.
• Service fees charged by TRAVIAANA are non-refundable.

8. Contact Us

For any refund or cancellation-related queries, please contact:

📧 Email: support@traviaana.com
📞 Phone: +91 93809 56202
🌐 Website: https://traviaana.com